Privacy policy
PRIVACY POLICY
This Privacy Policy describes how Generosa (the “Site”, “we”, “us” or “our”) collects, uses, and discloses personal information when you visit www.generosanature.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Site visitor, or any other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices, or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information as listed below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information Do We Collect?
The types of personal information we receive about you depend on how you interact with our website and use our Services. When we use the term “Personal Information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:
Information We Collect Directly from You
Information you provide to us directly through our Services may include:
• Contact information, such as your name, address, phone number, and email address.
• Order information, including your name, billing address, tax identification number, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security.
• Customer support information, such as details included in your communications with us (e.g., through messages sent via the Services).
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include details such as:
• Device information,
• Browser information,
• Information about your network connection,
• Your IP address,
• Other information about your interaction with the Services.
Information Received from Third Parties
We may receive information about you from third parties, including:
• Vendors and service providers (e.g., Shopify) who support our website and services,
• Payment processors who collect your payment details (e.g., credit card information, billing address) to process payments and fulfil orders.
How We Use Your Personal Information
We may use your personal information for the following purposes:
• Providing products and services: to process payments, fulfil orders, send notifications related to your account or purchases, and manage your account.
• Marketing and advertising: to send promotional messages and show relevant advertisements for products or services.
• Security and fraud prevention: to detect, investigate, or take action against possible fraud, illegal or malicious activities.
• Communicating with you and improving our service: to provide customer support and enhance our Services.
If you are based in the EEA, the legal basis for processing your data for the above purposes includes your consent and our legitimate interest under GDPR, Art. 6, para. 1 (f).
Cookies
We use cookies and similar technologies to operate and improve our Services, perform analytics, and better understand user interactions. You may adjust your browser settings to block or remove cookies, though doing so may impact your experience with the Services. For more details on the cookies used on our Site via Shopify, visit Shopify’s Cookie Policy.
How We Share Your Personal Information
We may share your personal information with third parties in the following circumstances:
• Vendors and service providers who perform services on our behalf (e.g., payment processing, order fulfilment),
• Business and marketing partners to provide services and advertisements,
• Legal compliance and enforcement: in connection with business transactions or legal obligations.
We disclose the following categories of personal information to third parties: identifiers, commercial information, internet activity, and geolocation data.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these websites. We encourage you to review their policies before providing any personal information.
Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with their personal information, please contact us, and we will take steps to delete the information.
Security and Retention of Your Information
We use reasonable security measures to protect your personal information, but no method of transmission or storage is entirely secure. We retain your information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Your Rights
Depending on your location, you may have rights related to your personal information, including:
• Right to access the personal information we hold about you,
• Right to request the deletion or correction of your information,
• Right to restrict processing or object to certain uses,
• Right to withdraw consent for processing.
You may exercise these rights by contacting us using the information below.
International Users
We may transfer, store, and process your personal data outside your country of residence. We rely on lawful data transfer mechanisms, such as Standard Contractual Clauses, for such transfers.
Contact Us
For questions or concerns regarding this Privacy Policy or to exercise your rights, please contact us at info@generosanature.com or at:
Generosa
Rua Professor João Barreira 5, 1 Direito,
1600-634 Lisboa, Portugal
Last Updated: October 2024